About us

Solihull is one of the best places to live and work in England. Find out what the BID are doing to enhance the town centre below

About the BID

The Solihull Business Improvement District is the foundation on which we can build an even greater town centre for all. For the past eight years, we’ve grown, inspired and innovated. Resulting in a reduction in crime, increase in footfall and the introduction of a thriving events calendar, plus much more. With your help and support, we can deliver an even greater level of success for the future

Download our business plan

Safe and secure project

The Safe and Secure projects are designed to ensure Solihull maintains its reputation as a safe environment in which to visit and work


Find Out More

Meet the Team

Get to know the Solihull BID team, who work tirelessly all year round to help promote the town to a local and national audience

Villa supporter (through thick and thin! VTID). Self confessed make-up junkie and managing an obsession with all things Christmas…

Melanie Palmer

BID Director

Operational and strategic lead for Solihull BID and its 7-strong team including building relationships with key stakeholders, planning and delivering our overall BID projects to ensure our town centre remains the jewel in the crown of the Midlands and ahead of the curve as a visitor destination.

I am the BID Quiz Master General and for my sins a season ticket holder at Birmingham City, I must have done something really bad in a former life!

John Timms

Operations Manager

Responsible for Human Resources management of Solihull BID employees; strategic lead for the Town Host teams; BID & Partnership lead and coordinator of the Facewatch project; BID representative on regional town centre forums; Health & Safety lead on BID Events; DPS for the alcohol licence that covers the outside areas of Solihull Town Centre and development of the Loss Prevention, Retail Radio and Customer Service training programmes for levy payers and other UK BIDs.

I am a proud "Grandmother" to a very cheeky foal named Wilma!

Amy Hubbard

Marketing and Events Manager

Joined in January 2016. Amy's role includes BID Marketing; InSolihull Magazine, assisting with coordination and management of all BID events, Social media development; E-newsletters; Production of creative material; and liaising with Levy payers.

I am a big football fan and (unfortunately!) support Birmingham City. I also watch a lot of American sports and dream of visiting across the pond!

Steven Coney

Digital Communications Lead

The newest member of the BID team, Steven manages all of our social media accounts and website activity and was behind the development of our new website you see before your very eyes. He also looks after the BID's e-newsletters and helps to spread the BID's message as far and wide as possible.

Don't leave any food lying about with me around!

Emma Monnington

Town Host Team Leader

Hi, my name is Emma, I joined Solihull BID in May 2013 as a town host. I really enjoy the interaction with the businesses and partnership working with Solihull Police, Touchwood and Mell Square. I have a varied interest in many of the roles we carry out assisting the Police and taking part in Solihull BID events and getting to see the growth of businesses getting involved with the BID. This gives fantastic job satisfaction in knowing that we are doing a good job and look forward to seeing what the next 5 years have in store for us.

My favourite habitat is a coffee shop with a good book!

Emma Turnbull

Town Host

Hi, I am Emma Turnbull one of the town hosts for Solihull BID, I joined the BID in August 2011. A large part of our daily role is interacting with the different businesses and the public. I regularly field various queries from businesses and public alike, across a range of subjects from simple directions to information about the services and events provided by the BID. I enjoy all the aspects of my job role but I get the most enjoyment from the promotion and involvement with the events that Solihull BID put on, as I get to see the immediate impact that the BID and our work has on the businesses and the residents of the Solihull borough and its visitors.

I believe all Stormtroopers are called Bob.

Julie Fox

Town Host

Hi I'm Julie. I am able to bring an array of skills to the very varied role of Town Host. My early years saw me fully trained as a plain clothed Store Detective in a large Department Store, where I was also an active First Aider. Since then I've been in Retail Management where I've honed my customer service skills. While I don't live in Solihull, I've worked here in the town centre for Solihull BID since 2016 and have enjoyed being apart of a flourishing business and retail community. I look forward to meeting more of the people who make Solihull such a vibrant place to be.

Was that the fridge door opening...?


Well Being Coordinator

I am Misty, I have a nominated role as the Well Being Coordinator for the BID team and relevant visitors. It’s a tough job but the extra biscuits and occasional cheese and ham sandwiches make it more bearable. I enjoy long country walks, annoying small fluffy dogs, and love my collection of designer collars. Feel free to contact me on my Instagram account @MistySolihullBID or email my housemate below.

Meet the Board

The Solihull BID Board is made up of representatives from the property, professional, retail, service, leisure / food & drink and public sectors, representing all of the diverse organisations within the BID area

Kevin Johns

(Chair) Director, Prime Accountants

Kerri Matthews

Director, National Grid

Kevin Crawford

Senior Branch Manager, Skipton Building Society

Nicola Newland

Business Manager, Wider

Mark Birch

Commercial Sales Executive, A-Plan Insurance

Perry Wardle

Assistant Director - Growth and Development, Solihull MBC

Tony Elvin

General Manager, Touchwood

Edward Holland

General Manager, Crowne Plaza Solihull

Lawrence Smith

Theatre Manager, The Core Theatre

Amanda Dammers

Head of Branch, John Lewis & Partners Solihull

Louise Jones

Head of New Homes, Thursfields Solicitors

Cliff Docker

Business Services Manager, BNP Paribas Personal Finance

Paul Round

General Manager, Mell Square

Colin Barnes

Chief Inspector, Solihull Police