About us

Solihull is one of the best places to live and work in England. Find out what the BID are doing to enhance the town centre below


About the BID

The Solihull Business Improvement District is the foundation on which we can build an even greater town centre for all. For the past nine years, we’ve grown, inspired and innovated. Resulting in a reduction in crime, increase in footfall and the introduction of a thriving events calendar, plus much more. With your help and support, we can deliver an even greater level of success for the future.

Download our business plan

Safe and secure project

The Safe & Secure Project aspect of Solihull BID is a crucial part of the overall safety and security within Solihull town centre. The BID provide the Town Host team, who are the people you see every day in purple.

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Meet the Team

Get to know the Solihull BID team, who work tirelessly all year round to help promote the town to a local and national audience


Villa supporter (through thick and thin! VTID). Self confessed make-up junkie and managing an obsession with all things Christmas…

Melanie Palmer

Chief Executive

Operational and strategic lead for Solihull BID and its 8-strong team including building relationships with key stakeholders, planning and delivering our overall BID projects to ensure our town centre remains the jewel in the crown of the Midlands and ahead of the curve as a visitor destination.


I am the BID Quiz Master General and for my sins a season ticket holder at Birmingham City, I must have done something really bad in a former life!

John Timms

Operations Manager

Responsible for Human Resources management of Solihull BID employees; strategic lead for the Town Host teams; BID & Partnership lead and coordinator of the DISC project; BID representative on regional town centre forums; Health & Safety lead on BID Events; DPS for the alcohol licence that covers the outside areas of Solihull Town Centre and development of the Loss Prevention, Retail Radio and Customer Service training programmes for levy payers and other UK BIDs.


I am a self-confessed shopaholic with a love for show jumping, holidays, gin and crime documentaries.

Amy Hubbard

Marketing and Events Manager

Joined in January 2016. Amy's role includes co-ordinating and managing the BID events and marketing, production of any creative material, liaising with levy payers and working with Steven on social media development. Amy is also the editor of the InSolihull Magazine, so please get in touch with her for anything magazine or events related.


I am a big football fan, watch too much American sport and dream of visiting across the pond!

Steven Coney

Digital Communications Lead

The newest member of the BID team, Steven manages all of our social media accounts and website activity and was behind the development of our new website you see before your very eyes. He also looks after the BID's e-newsletters and helps to spread the BID's message as far and wide as possible. Steven also oversees the BID Card scheme, ensuring all offers are current and all applications are processed. He also helped develop, and now maintains, the new Solihull BID Card mobile app.


Don't leave any food lying about with me around!

Emma Monnington

Town Host Team Leader

Hi, my name is Emma, I am the Town Host Team Leader. I originally joined Solihull BID in May 2013 as a Town Host. I really enjoy the interaction with the businesses and partnership working with Solihull Police, Touchwood and Mell Square. I have a varied interest in many of the roles we carry out assisting the Police and taking part in Solihull BID events and getting to see the growth of businesses getting involved with the BID. Having a role that focuses on supporting the businesses from a safe and secure aspect means you get the chance to generate good working relationships meaning the Town Host team and the businesses can work together more efficiently to carry out the detection and prevention of retail crime within the town.


My favourite habitat is a coffee shop with a good book!

Emma Turnbull

Town Host

Hi, I am Emma Turnbull one of the town hosts for Solihull BID, I joined the BID in August 2011. A large part of our daily role is interacting with the different businesses and the public. I regularly field various queries from businesses and public alike, across a range of subjects from simple directions to information about the services and events provided by the BID. I enjoy all the aspects of my job role but I get the most enjoyment from the promotion and involvement with the events that Solihull BID put on, as I get to see the immediate impact that the BID and our work has on the businesses and the residents of the Solihull borough and its visitors.


I believe all Stormtroopers are called Bob.

Julie Fox

Town Host

Hi I'm Julie. I am able to bring an array of skills to the very varied role of Town Host. My early years saw me fully trained as a plain clothed Store Detective in a large Department Store, where I was also an active First Aider. Since then I've been in Retail Management where I've honed my customer service skills. While I don't live in Solihull, I've worked here in the town centre for Solihull BID since 2016 and have enjoyed being apart of a flourishing business and retail community. I look forward to meeting more of the people who make Solihull such a vibrant place to be.

Frank Cattermole

Town Host

I'm Frank and I am the newest member of the BID team. My favourite part of the job is working on our events and helping to promote them. I also really enjoy interacting with the businesses and members of the public. In my spare time, I like to play football and go on bike rides.


Was that the fridge door opening...?

Misty

Well Being Coordinator

I am Misty, I have a nominated role as the Well Being Coordinator for the BID team and relevant visitors. It’s a tough job but the extra biscuits and occasional cheese and ham sandwiches make it more bearable. I enjoy long country walks, annoying small fluffy dogs, and love my collection of designer collars. Feel free to contact me on my Instagram account @MistySolihullBID or email my housemate below.

Meet the Board

The Solihull BID Board is made up of representatives from the property, professional, retail, service, leisure / food & drink and public sectors, representing all of the diverse organisations within the BID area

Kevin Johns

(Chair) Director, Prime Accountants

Tony Elvin

(Deputy Chair) General Manager, Touchwood

Kevin Crawford

Senior Branch Manager, Skipton Building Society

Mark Birch

Commercial Sales Executive, A-Plan Insurance

Perry Wardle

Assistant Director - Growth and Development, Solihull MBC

Edward Holland

General Manager, Crowne Plaza Solihull

Lawrence Smith

Theatre Manager, The Core Theatre

Louise Jones

Head of New Homes, Thursfields Solicitors

Kirsten Pickering

Global Transmission, National Grid

James Newland

Creative Director, Wider

Paul Round

General Manager, Mell Square

James Devlin

Commercial Operations Manager, John Lewis & Partners Solihull

Colin Barnes

Chief Inspector, Solihull Police