Solihull BID

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The BID Team

  • Melanie Palmer

    Melanie Palmer

    BID Director

    Operational and strategic lead for Solihull BID and its’ 7-strong team including building relationships with key stakeholders, securing sponsorship and additional income opportunities and planning and delivering our overall BID projects to ensure our town centre remains the jewel in the crown of the midlands.

    Self confessed make-up and nails junkie. Happy Villa supporter (current status!)

  • John Timms

    John Timms

    Operations Manager

    Responsible for Human Resources management of Solihull BID employees; strategic lead for the Town Host teams; BID & Partnership lead and coordinator of the Facewatch project; BID representative on regional town centre forums; Health & Safety lead on BID Events; DPS for the alcohol licence that covers the outside areas of Solihull Town Centre and development of the Loss Prevention, Retail Radio and Customer Service training programmes for levy payers and other UK BIDs.

    "I am the BID Quiz Master General and for my sins a season ticket holder at Birmingham City, I must have done something really bad in a former life!!"

  • Amy Hubbard

    Amy Hubbard

    Marketing Executive and Assistant Editor for 'InSolihull Magazine'

    Joined in January 2016. Amy's role includes BID Marketing; InSolihull Magazine, assisting with coordination and management of all BID events, Social media development; E-newsletters; Production of creative material;  and liaising with Levy payers. 

    Amy is a proud "Grandmother" to a very cheeky foal named Wilma!

  • Hayley Haughton

    Hayley Haughton

    Branch Administrator

    Social Media and Website co-ordinator.  She has previously worked in shipping as an exports clerk and secondary education as a teaching assistant and cover supervisor.

    Hayley is a keen baker and tea drinker.

Town Hosts

  • Emma Monnington

    Emma Monnington

    Town Host

    Hi, my name is Emma, I joined Solihull BID in May 2013 as a town host. I really enjoy the interaction with the businesses and partnership working with Solihull Police, Touchwood and Mell Square. I have a varied interest in many of the roles we carry out assisting the Police and taking part in Solihull BID events and getting to see the growth of businesses getting involved with the BID. This gives fantastic job satisfaction in knowing that we are doing a good job and look forward to seeing what the next 5 years have in store for us.

    Don't leave any food lying about with Emma around! 

  • John Gilmore

    John Gilmore

    Town Host

    Hi, my name is John and I joined Solihull BID in January 2011. I enjoy visiting the many different businesses in the town, helping them when needed and meeting such a wide variety of people each day. I have taken particular interest in the street scene project and proud of all the work carried out in partnership with Solihull Council and other agencies in trying to keep the town looking its best. Working on events is good too as they create a real buzz in the town.

    Known as Little John around the town but has a Big Heart.

  • Emma Turnbull

    Emma Turnbull

    Town Host

    Hi, I am Emma Turnbull one of the town hosts for Solihull BID, I joined the BID four years ago in August 2011. A large part of our daily role is interacting with the different businesses and the public. I regularly field various queries from businesses and public alike, across a range of subjects from simple directions to information about the services and events provided by the BID. I enjoy all the aspects of my job role but I get the most enjoyment from the promotion and involvement with the events that Solihull BID put on, as I get to see the immediate impact that the BID and our work has on the businesses and the residents of the Solihull borough and it's visitors.

  • Julie Fox

    Julie Fox

    Town Host

    Hi I'm Julie. I am able to bring an array of skills to the very varied role of Town Host. My early years saw me fully trained as a plain clothed Store Detective in a large Department Store, where I was also an active First Aider. Since then I've been in Retail Management where I've honed my customer service skills. While I don't live in Solihull, I've worked here on the high street for over 12 months and have enjoyed being apart of a flourishing business and retail community. I look forward to meeting more of the people who make Solihull such a vibrant place to be.

    "I believe all Stormtroopers are called Bob."

The Board

The Solihull BID Board is made up of representatives from the property, professional, retail, service, leisure / food & drink and public sectors, representing all of the diverse organisations within the BID area. The board meet once a month to provide strategic direction and support to the full time team, oversee delivery of the business plan and scrutinise expenditure and performance.

The Board comprises of: Kevin Johns (Chair) - Director, Prime Accountants; Andrew Cole - General Manager, Touchwood; Paul Round - General Manager, Mell Square; Jim Harte - Service Director Transport Highways & the Environment , SMBC; Helen Gamble - Practice Support Manager, Wallace Robinson & Morgan; Matt Hutchings - General Manager, Crowne Plaza Solihull; Cliff Docker - Business Services Manager, Laser UK; Kerri Matthews - Director, National Grid; Ben Service - General Manger, Waitrose; Lee Cassidy - CEO, Tactile Technology; Jayne Tombs - Director - Le Scarpe

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