Last Updated: 17/09/2020

Update on effects of COVID-19 on Solihull Town Centre

Solihull BID want to keep you updated with the latest news, information and advice during the coronavirus (COVID-19) pandemic. Please check this page daily for more updates for businesses and individuals.

latest update banner

-  BUSINESSES! Get ready for the NHS COVID19 app launch on 24 September! Download your QR Poster now to make it easy for your customers next week to check-in via the NHS Test & Trace app. Click here to download.

- If you live in Solihull, Birmingham or Sandwell, you must NOT host people you do not live with in your home or garden, unless they’re in your support bubble OR meet people you do not live with in their home or garden, whether inside or outside of the affected areas, unless they’re in your support bubble.

- Social gatherings of more than six people will be illegal in England from Monday, September 14th - with some exemptions. The law change will ban larger groups meeting anywhere socially indoors or outdoors, the government said. But it will not apply to schools, workplaces or Covid-secure weddings, funerals and organised team sports.

- Premises and venues where people meet socially will be legally required to request the contact details of a member of every party, record and retain these details for 21 days, and provide them to NHS Test & Trace without delay when required.

Solihull Council have produced a Smarter Working Booklet with case studies of Solihull businesses who have moved to a very flexible working culture. It includes the steps they went through to allow the staff to work at the optimum location and times to get the best business results. Click here to view the Working Booklet. For further support from the Smarter Working Team at Solihull MBC, contact us at

- Minister for Regional Growth and Local Government announces £20 million new funding to help businesses across England get back on track. Small and medium sized businesses in England can access grants between £1,000 - £5,000 for new equipment and technology and specialist advice.

- In England, you must wear a face covering by law in the following settings: public transport; indoor transport hubs; shops and supermarkets; indoor shopping centres; banks, building societies, and post offices.

- The Chancellor Rishi Sunak has set out a ‘Plan for Jobs’ that will spur the UK’s recovery from the Coronavirus outbreak. Click here for more details.

- The UK's coronavirus furlough scheme will finish at the end of October. From August, employers must pay National Insurance and pension contributions, then 10% of pay from September, rising to 20% in October.  Click here for more information.


 'Plan Ahead Team' (PATS) will be formed into groups with an appointed Senior Team Leader whose responsibility is to obtain and share relevant information to the leadership group and key partners. The PATs will be conducted via virtual meetings or open webinars.

We should confirm the scope of what actions and preparation could be implemented to ensure a successful recovery.

For more details on the Solihull town centre recovery plan, please click on the image above.


Food Produce delivery

Please click the image above for a list of of services and businesses offering food produce deliveries to the local area.

Retail Store Deliveries

Please click the image above for a list of retail stores in Solihull town centre that offer home delivery.

Shop opening changes

Please click here for the latest Government advice to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.



The Co-operative Funeralcare - We are still open however we are not open to the public unless by appointment in which the social distancing regulations needs to be adhered.

The changes to funerals at the moment are that we have had to withdraw the Limousine from funerals as we cannot enforce the social distancing with passengers in the vehicles.

Our Florist have ceased trading due to not being able to source Flowers from our suppliers in Holland.

Solihull MBC will allow 10 Mourners to attend any funeral services. All non essential services have been cancelled for example Witness scattering of ashes and Interments of cremated Remains.

Funerals can be filmed and transmitted live using personal phones if agreed with those officiating and the family.

National Association of Funeral Directors - Please see advice funeral advice here:



Mell Square and Touchwood toilets will be open from Monday, June 15th with restrictions in place.

The public toilets in Mell Square will be open 9:00 to 17:00 Monday to Saturday and 11:00 to 15:00 Sunday. A full time attendant and ‘door person’ will be on hand.

Touchwood toilets and baby change facilities will be open however, they may need to restrict access to ensure social distancing. These facilities will be open during centre opening hours: Monday – Saturday: 10am – 5pm; Sunday: 11am – 5pm.


SIAS – Solihull Integrated Addiction Services

SIAS offer a child and young adults contact line, support for addiction from gambling to drugs and alcohol, support for friends and family.

Normally located at The Core and now offering facetime and phone appointments for issues from addiction to family/relationship issues, children needs and more.


Supermarket Updates

ALDI - Aldi have adjusted their opening times to 8am - 10pm (Monday - Saturday) and 10am - 4pm (Sunday). All Aldi stores remain open and continue to serve their valued customers. They have good product availability and their incredible colleagues are working tirelessly to restock and replenish shelves as quickly as they can.

MARKS & SPENCER - Open 9am - 6pm on Monday - Thursday; open 8.30am - 6pm on Friday; open 8am - 6pm on Saturday; open 10.30am - 4.30pm on Sunday. To help make sure everyone can shop for the food they need, M&S have reserved the first hour of trading for older and vulnerable customers, and for brilliant NHS and emergency workers. M&S has all the fresh food and essentials you need and they are restocking the shelves all day.

MORRISONS - Morrisons have introduced an NHS hour in all stores from 6am to 7am, Monday to Saturday for NHS workers to shop. New store opening hours will be 7am to 10pm, Monday to Saturday. On Sundays they'll be open as usual (10am - 4pm).

SAINSBURY'S - NHS ID holders have priority Monday to Saturday 07:30 - 08:00. Elderly customers, carers and disabled customers have priority Monday, Wednesday and Friday 08:00 - 09:00. Sainsbury’s will be open from 8am to 8pm, Monday to Saturday. Opening hours on Sunday will remain the same (11am - 5pm).

TESCO EXPRESSOpening hours are now 6am - 11pm, Monday - Sunday.

WAITROSE & PARTNERS - Waitrose & Partners Solihull is open 7.30am - 9pm, Monday - Saturday; 10.30am - 4pm on Sunday. Waitrose is creating a £1 million Community Support Fund to be used as direct aid for the communities you and theirr Partners live and work in. Waitrose stores will dedicate the first hour of opening as a priority shopping time for the elderly, the vulnerable and those who look after them. All Waitrose cafes and rotisseries have been closed.

Additional Buisness Support

A full range of business support measures have been made available to UK businesses. Please click the image above to access the full list of schemes available and how to access them.


Advice for employers and businesses

Please click here for the latest Government advice to help employers, employees and the self-employed understand how to work safely during the coronavirus pandemic.


My Home Office Wellbeing

We've compiled a list of useful resources for you from online workouts to mental wellbeing tips and classes for the kids - see the full list by clicking the image above!

Additional Individuals Support

A full range of business support measures have been made available to UK businesses and employees.

The following page helps businesses find out how to access the support that has been made available, who is eligible, when the schemes open and how to apply:

  • Mortgage lenders have agreed they will support customers that are experiencing issues with their finances as a result of COVID-19, including through payment holidays of up to 3 months. This will give people the necessary time to recover and ensure they do not have to pay a penny towards their mortgage in the interim.

  • Statutory Sick Pay (SSP) will now be available for eligible individuals diagnosed with COVID-19 or those who are unable to work because they are self-isolating in line with Government advice. This is in addition to the change announced by the Prime Minister that SSP will be payable from day 1 instead of day 4 for affected individuals.

  • Those who are not eligible for SSP, for example the self-employed or people earning below the Lower Earnings Limit of £118 per week, can now more easily make a claim for Universal Credit or Contributory Employment and Support Allowance.

  • The Government has announced a new £500 million Hardship Fund so Local Authorities can support economically vulnerable people and households.
  • A taxable grant will be paid to the self-employed or partnerships, worth 80% of their profits up to a cap of £2,500 per month. Click here for more information.

  • Beware of COVID-19 Fraud and Scams

  • COVID-19 - Food Standards Agency Advice on coronavirus and food


Transport Updates

Only use public transport if you have no other travel options. This keeps services safe and available for those who need them most. Walk, cycle or drive if you can but you should continue to stay at home as much as possible.

Do not crowd at doorways to get on board. Do not sit next to others where possible. Use mobile, smartcard or contactless payments. Social distancing is important to keep you and staff safe.

Click here for more details and timetables for buses, trains and trams.

Face coverings must be worn on all journeys on public transport.

Who should i be contacting

  • For latest Solihull Council information please see their Solihull For Success website here: If you require any additional help or support or have any questions around discounted Business Rates, the Council's Business Rates Team will be able to help – their number is 0121 704 8175.

  • You can contact the government’s Business Support Helpline for free advice.

    Business Support Helpline (England)
    Telephone: 0300 456 3565
    Monday to Friday, 9am to 6pm

  • You can also find free support, advice and sources of finance through your local growth hub - Greater Birmingham & Solihull.

    Email them at or call them on 0800 032 3488. Their business resilience Account Managers will discuss with you how their services may be able to help your business throughout this period.

    • Stay at home for 7 days if you have either a high temperature or a new continuous cough.

      If you live with other people, they should stay at home for 14 days from the day the first person got symptoms. This will help to protect others in your community while you are infectious.

      Do not go to a GP surgery, pharmacy or hospital.

      You do not need to contact NHS 111 to tell them you’re staying at home.

      Testing for coronavirus is not needed if you’re staying at home.

    • If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999.



Join Geoff live from 1pm on with local news & updates. Listen online or @tunein or ask Alexa to “Play Solihull Radio

Also get involved call 0121 704 4253 or email