The leading provider of sales intelligence and analytics software, sales-i, has this week been recognised as a winner in the 2019 American Business Awards.
Headquartered in Solihull, UK, the company also has an office in Chicago, USA. Entering the awards was an opportunity for sales-i’s global customer service team to acknowledge and reflect on one of the most successful years in the its history. Having grown its user base by almost 20% in 2018, sales-i’s customer service team never faltered and email support tickets were answered and resolved within an average of 67 minutes hitting 98% first response SLAs.
With 2019’s American Business Awards receiving nearly 4,000 entries, sales-i was crowned victorious in the Customer Service Team of the Year category.
Over 200 professionals judged the entries and were impressed with sales-i’s dedication to personal customer service and accomplishments during the last 12 months. sales-i was awarded a Bronze award in the Customer Service Team of the Year category.
“The nominations submitted to The 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, President and Founder of the American Business Awards.
Tony McGuinness, Head of Customer Boarding at sales-i said: “To be recognised as one of this year’s American Business Award winners is a testament to the professionalism and meticulous approach to customer service demonstrated by our team. This a great achievement and one which will contribute to our continued.