FAQs

Want to know more about Solihull BID? Here are some of the most frequently asked questions...


A Business Improvement District (BID) is a defined area in which a levy is charged on all business rate payers in addition to the business rates bill. This levy is used to develop projects which will benefit businesses in the local area.

Solihull Business Improvement District has worked hard to enhance the business environment of Solihull Town Centre. Together we’ve made significant strides. Creation of the BID has reinvigorated a partnership approach within the town centre. Key organisations and groups like Touchwood, John Lewis, Mell Square, Solihull Council and West Midlands Police now join forces with independents for the good of all businesses in the BID area.

Our programme of events and festivals continues to create a vibrant town centre throughout the year, bringing in hordes of eager, affluent visitors.

The reassuring presence of our Town Hosts has helped reduce crime in the town centre by 52%. We lead the Solihull Retail Crime Initiative, provide Stock Loss Prevention training and have been the driving force for our Evening Economy.

And don't forget the Solihull BID Card - the employee benefit card for the BID area that gets you discounts in over 100 of our brilliant businesses.

The office is no longer open to the public but you can give us a call during our office working hours

Monday - Thursday: 8am - 4pm

Friday: 8am - 3.30pm

Saturday - Sunday: Closed

To be eligible for a Solihull BID Card, you must work for a businesses in the BID area. Go to the BID Card page for details and information on how to apply.

The BID Card offers are constantly changing. New offers are released and offers may change or be removed. To see all up to date offers, go to the BID Card page. Offers are for BID Card members only.

The Town Hosts are employed by Solihull BID. The role is varied and involves them being a uniformed reassuring presence on the town centre. The Hosts are there to give support to both businesses and the general public alike. They work closely with all town centre stakeholders and deal with a wide range of tasks, from stock loss prevention to first aid and monitoring the streetscene to giving directions. The Hosts are both friendly and approachable and a valuable reassuring presence to both businesses and visitors to Solihull alike.

Although we work in partnership with Solihull Metropolitan Borough Council on different projects, Solihull BID is not the Council. We are a non-profit organisation funded entirely by the businesses in the BID area. The BID area in general terms is the Town Centre.

As we are funded by our levy payers, we are unable to promote businesses and services that are located outside of the Solihull BID area.

However, if you are based outside of the area and are running an event in the BID area, please get in touch as we will be able to help promote it.

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